Sistema de Gestión de la Calidad para el Gobierno del Municipio Rafael Urdaneta, Táchira, Venezuela
The objective of this paper is to propose a quality management system for the government of the municipality Rafael Urdaneta. The study was qualitative, including field design and descriptive level. The following were identified as criteria for quality of management: a vision focused on the integral...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | Spanish |
| Published: |
Universidad de Chile: Instituto de Asuntos Públicos (INAP)
2009
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| Subjects: | |
| Online Access: | http://dialnet.unirioja.es/servlet/oaiart?codigo=3329727 |
| Source: | Estado, gobierno, gestión pública: Revista Chilena de Administración Pública, ISSN 0717-6759, Nº. 13, 2009, pags. 127-162 |
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| Summary: |
The objective of this paper is to propose a quality management system for the government of the municipality Rafael Urdaneta. The study was qualitative, including field design and descriptive level. The following were identified as criteria for quality of management: a vision focused on the integral development
of the municipality, planned processes with strategic focus, integration between actors and allies. In regard to the systemic structure, it was found that the strategic element is the existence of an overall vision of the environment. As regards the behavior of the system, it highlighted the high complexity and a weak feedback process. It concludes in a system which demands improvement
in planning and feedback. Proposals were raised, including the community,
internal processes, financial perception, as well as learning and growth. |
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