Estrés y satisfacción laboral en gestores de una empresa de cobranza en Guayaquil, Ecuador
Stress and job satisfaction are factors that are currently affecting workers in different professional branches or work areas in the country. These factors, along with political and economic problems, generate psychophysiological discomfort for company employees, including collection companies. Ther...
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| Language: | Spanish |
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2023
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| Online Access: | https://dialnet.unirioja.es/servlet/oaiart?codigo=8882718 |
| Source: | RECIMUNDO: Revista Científica de la Investigación y el Conocimiento, ISSN 2588-073X, Vol. 7, Nº. 1, 2023, pags. 348-361 |
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RECIMUNDO: Revista Científica de la Investigación y el Conocimiento, ISSN 2588-073X, Vol. 7, Nº. 1, 2023, pags. 348-361
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Spanish
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Estrés Laboral
Satisfacción Laboral Organización Gestores y Cobranza Job Stress Job Satisfaction Organization Managers and Collection |
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Estrés Laboral
Satisfacción Laboral Organización Gestores y Cobranza Job Stress Job Satisfaction Organization Managers and Collection Quinto Reyes, Génesis Paulett Merchán Espinoza, Bryan Daniel Bastidas Bolaños, Cecilia María Estrés y satisfacción laboral en gestores de una empresa de cobranza en Guayaquil, Ecuador |
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Stress and job satisfaction are factors that are currently affecting workers in different professional branches or work areas in the country. These factors, along with political and economic problems, generate psychophysiological discomfort for company employees, including collection companies. Therefore, it is important to identify the problems that are found with-in the call center to improve the results of the collaborators. The objective of the research was to determine the relationship between job stress and job satisfaction in the managers of a collection company in the city of Guayaquil. The research was quantitative, with a non-experimental, cross-sectional design and correlational scope. The instruments used were the Job Satisfaction Questionnaire (SL-SPC) and the Job Stress Scale (OIT-WHO). The results obtained showed that the levels of job stress in most managers are low and there is a high level in relation to job satisfaction, these results also show us that there are low-medium stress factors that must be taken consider. In conclusion, it is determined that there is an inversely proportional and insignificant correlation between the variables, the lower the level of stress, the higher the level of job sat-isfaction, allowing to verify that the dimensions of job stress have some relationship with those of job satisfaction, accepting the alternative hypothesis.
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Article
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Quinto Reyes, Génesis Paulett
Merchán Espinoza, Bryan Daniel Bastidas Bolaños, Cecilia María |
| author_facet |
Quinto Reyes, Génesis Paulett
Merchán Espinoza, Bryan Daniel Bastidas Bolaños, Cecilia María |
| author_sort |
Quinto Reyes, Génesis Paulett
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| title |
Estrés y satisfacción laboral en gestores de una empresa de cobranza en Guayaquil, Ecuador
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| title_short |
Estrés y satisfacción laboral en gestores de una empresa de cobranza en Guayaquil, Ecuador
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| title_full |
Estrés y satisfacción laboral en gestores de una empresa de cobranza en Guayaquil, Ecuador
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| title_fullStr |
Estrés y satisfacción laboral en gestores de una empresa de cobranza en Guayaquil, Ecuador
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| title_full_unstemmed |
Estrés y satisfacción laboral en gestores de una empresa de cobranza en Guayaquil, Ecuador
|
| title_sort |
estrés y satisfacción laboral en gestores de una empresa de cobranza en guayaquil, ecuador
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| publishDate |
2023
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https://dialnet.unirioja.es/servlet/oaiart?codigo=8882718
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1770634813250732032
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dialnet-ar-18-ART00015899572023-07-04Estrés y satisfacción laboral en gestores de una empresa de cobranza en Guayaquil, EcuadorQuinto Reyes, Génesis PaulettMerchán Espinoza, Bryan DanielBastidas Bolaños, Cecilia MaríaEstrés LaboralSatisfacción LaboralOrganizaciónGestores y CobranzaJob StressJob SatisfactionOrganizationManagers and CollectionStress and job satisfaction are factors that are currently affecting workers in different professional branches or work areas in the country. These factors, along with political and economic problems, generate psychophysiological discomfort for company employees, including collection companies. Therefore, it is important to identify the problems that are found with-in the call center to improve the results of the collaborators. The objective of the research was to determine the relationship between job stress and job satisfaction in the managers of a collection company in the city of Guayaquil. The research was quantitative, with a non-experimental, cross-sectional design and correlational scope. The instruments used were the Job Satisfaction Questionnaire (SL-SPC) and the Job Stress Scale (OIT-WHO). The results obtained showed that the levels of job stress in most managers are low and there is a high level in relation to job satisfaction, these results also show us that there are low-medium stress factors that must be taken consider. In conclusion, it is determined that there is an inversely proportional and insignificant correlation between the variables, the lower the level of stress, the higher the level of job sat-isfaction, allowing to verify that the dimensions of job stress have some relationship with those of job satisfaction, accepting the alternative hypothesis.El estrés y la satisfacción laboral son factores que en la actualidad está afectando a los trabajadores en las diferentes ramas profesionales o áreas laborales que hay en el país. Estos factores junto con los problemas políticos y económicos generan malestares psicofisiológicos a los colaboradores de las empresas, entre ellos las empresas de cobranza. Por lo tanto, es importante identificar las problemáticas que se encuentran dentro del call center para mejorar los resultados de los colaboradores. El objetivo de la investigación fue determinar la relación entre el estrés laboral y la satisfacción laboral en los gestores de una empresa de cobranza de la ciudad de Guayaquil. La investigación fue de tipo cuantitativa, con diseño no experimental, transversal y alcance correlacional. Los instrumentos empleados fueron el Cuestionario de Satis-facción Laboral (SL-SPC) y la Escala de Estrés Laboral (OIT-OMS). Los resultados obtenidos demostraron que los niveles de estrés laboral en la mayoría de los gestores son bajos y se presenta un nivel alto en relación con la satisfacción laboral, dichos resultados también nos demuestran que existen factores de estrés a nivel bajo- medio que se deben tomar en cuenta. Como conclusión se determina que existe una correlación inversamente proporcional y poco significativa entre las variables, a menor nivel de estrés es mayor el nivel de satisfacción laboral, permitiendo verificar que las dimensiones de estrés laboral tienen alguna relación con las de satisfacción laboral aceptando la hipótesis alternativa.2023text (article)application/pdfhttps://dialnet.unirioja.es/servlet/oaiart?codigo=8882718(Revista) ISSN 2588-073XRECIMUNDO: Revista Científica de la Investigación y el Conocimiento, ISSN 2588-073X, Vol. 7, Nº. 1, 2023, pags. 348-361spaLICENCIA DE USO: Los documentos a texto completo incluidos en Dialnet son de acceso libre y propiedad de sus autores y/o editores. Por tanto, cualquier acto de reproducción, distribución, comunicación pública y/o transformación total o parcial requiere el consentimiento expreso y escrito de aquéllos. Cualquier enlace al texto completo de estos documentos deberá hacerse a través de la URL oficial de éstos en Dialnet. Más información: https://dialnet.unirioja.es/info/derechosOAI | INTELLECTUAL PROPERTY RIGHTS STATEMENT: Full text documents hosted by Dialnet are protected by copyright and/or related rights. This digital object is accessible without charge, but its use is subject to the licensing conditions set by its authors or editors. Unless expressly stated otherwise in the licensing conditions, you are free to linking, browsing, printing and making a copy for your own personal purposes. All other acts of reproduction and communication to the public are subject to the licensing conditions expressed by editors and authors and require consent from them. Any link to this document should be made using its official URL in Dialnet. More info: https://dialnet.unirioja.es/info/derechosOAI
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