Electronic Government Meets Quality Management. A Study of Citizen Charters for Electronic Public Services in Spain
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Main Author: | Criado Grande, Juan Ignacio |
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Format: | Article |
Language: | Spanish |
Published: |
Universidad de Chile: Instituto de Asuntos Públicos (INAP)
2007
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Online Access: | http://dialnet.unirioja.es/servlet/oaiart?codigo=2767979 |
Source: | Estado, gobierno, gestión pública: Revista Chilena de Administración Pública, ISSN 0717-6759, Nº. 10, 2007, pags. 55-70 |
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