Electronic Government Meets Quality Management. A Study of Citizen Charters for Electronic Public Services in Spain

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Main Author: Criado Grande, Juan Ignacio
Format: Article
Language:Spanish
Published: Universidad de Chile: Instituto de Asuntos Públicos (INAP) 2007
Online Access:http://dialnet.unirioja.es/servlet/oaiart?codigo=2767979
Source:Estado, gobierno, gestión pública: Revista Chilena de Administración Pública, ISSN 0717-6759, Nº. 10, 2007, pags. 55-70
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dialnet-ar-18-ART00002295642016-04-13Electronic Government Meets Quality Management. A Study of Citizen Charters for Electronic Public Services in SpainCriado Grande, Juan IgnacioUniversidad de Chile: Instituto de Asuntos Públicos (INAP)2007text (article)application/pdfhttp://dialnet.unirioja.es/servlet/oaiart?codigo=2767979(Revista) ISSN 0717-6759Estado, gobierno, gestión pública: Revista Chilena de Administración Pública, ISSN 0717-6759, Nº. 10, 2007, pags. 55-70spaLICENCIA DE USO: Los documentos a texto completo incluidos en Dialnet son de acceso libre y propiedad de sus autores y/o editores. Por tanto, cualquier acto de reproducción, distribución, comunicación pública y/o transformación total o parcial requiere el consentimiento expreso y escrito de aquéllos. Cualquier enlace al texto completo de estos documentos deberá hacerse a través de la URL oficial de éstos en Dialnet. Más información: http://dialnet.unirioja.es/info/derechosOAI | INTELLECTUAL PROPERTY RIGHTS STATEMENT: Full text documents hosted by Dialnet are protected by copyright and/or related rights. This digital object is accessible without charge, but its use is subject to the licensing conditions set by its authors or editors. Unless expressly stated otherwise in the licensing conditions, you are free to linking, browsing, printing and making a copy for your own personal purposes. All other acts of reproduction and communication to the public are subject to the licensing conditions expressed by editors and authors and require consent from them. Any link to this document should be made using its official URL in Dialnet. More info: http://dialnet.unirioja.es/info/derechosOAI
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source
Estado, gobierno, gestión pública: Revista Chilena de Administración Pública, ISSN 0717-6759, Nº. 10, 2007, pags. 55-70
language
Spanish
format
Article
author
Criado Grande, Juan Ignacio
spellingShingle
Criado Grande, Juan Ignacio
Electronic Government Meets Quality Management. A Study of Citizen Charters for Electronic Public Services in Spain
author_facet
Criado Grande, Juan Ignacio
author_sort
Criado Grande, Juan Ignacio
title
Electronic Government Meets Quality Management. A Study of Citizen Charters for Electronic Public Services in Spain
title_short
Electronic Government Meets Quality Management. A Study of Citizen Charters for Electronic Public Services in Spain
title_full
Electronic Government Meets Quality Management. A Study of Citizen Charters for Electronic Public Services in Spain
title_fullStr
Electronic Government Meets Quality Management. A Study of Citizen Charters for Electronic Public Services in Spain
title_full_unstemmed
Electronic Government Meets Quality Management. A Study of Citizen Charters for Electronic Public Services in Spain
title_sort
electronic government meets quality management. a study of citizen charters for electronic public services in spain
publisher
Universidad de Chile: Instituto de Asuntos Públicos (INAP)
publishDate
2007
url
http://dialnet.unirioja.es/servlet/oaiart?codigo=2767979
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1709708275683950592