Electronic Government Meets Quality Management. A Study of Citizen Charters for Electronic Public Services in Spain

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Bibliographic Details
Main Author: Criado Grande, Juan Ignacio
Format: Article
Language:Spanish
Published: Universidad de Chile: Instituto de Asuntos Públicos (INAP) 2007
Online Access:http://dialnet.unirioja.es/servlet/oaiart?codigo=2767979
Source:Estado, gobierno, gestión pública: Revista Chilena de Administración Pública, ISSN 0717-6759, Nº. 10, 2007, pags. 55-70
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