Percepción social del agotamiento emocional en profesionales de enfermería: experiencias con el paciente y la organización
Objective: to understand the perceptions nurses have regarding emotional exhaustion and its consequences on the worker, the patient and the organization. Method: In 2019, we conducted a qualitative study in Medellin (Colombia), through in-depth interviews with nursing professionals, in whom the sour...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | Spanish |
| Published: |
2021
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| Subjects: | |
| Online Access: | https://dialnet.unirioja.es/servlet/oaiart?codigo=8315271 |
| Source: | Salud de los Trabajadores, ISSN 1315-0138, Vol. 29, Nº. 1, 2021, pags. 47-58 |
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| Summary: |
Objective: to understand the perceptions nurses have regarding emotional exhaustion and its consequences on the worker, the patient and the organization. Method: In 2019, we conducted a qualitative study in Medellin (Colombia), through in-depth interviews with nursing professionals, in whom the sources and
consequences of emotional exhaustion were explored until reaching theoretical saturation. The study was approached using a phenomenological perspective and analysis. Results: during the interviews, seven themes emerged as generators of emotional exhaustion: nursing work, excessive administrative tasks, family-work conflict, relationship, lack of control over work, work overload and negative outcomes observed in patients. Consequences of emotional exhaustion included patient safety errors, job dissatisfaction and low productivity. Conclusion: emotional exhaustion is a complex experience. Our results indicate some potential areas for intervention in nurses, including communication with patients and families, greater job control and realistic expectations regarding health care outcomes. Administrative tasks and participation in decision-making groups within health institutions must be conducted out based on an evaluation of the relevance and workload of each nursing professional. |
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