Evaluación de Control Interno bajo el Método Risicar: Caso servicios bancarios

dialnet-ar-18-ART0001250520

dialnet

Dialnet

Dialnet AR

Killkana sociales: Revista de Investigación Científica, ISSN 2528-8008, Vol. 1, Nº. 2, 2017 (Ejemplar dedicado a: Revista Killkana Sociales), pags. 19-26

Spanish

Control
Manuales
Risicar
Procesos
Riesgo
Control
Manuals
Risicar
Processes
Risk

Control
Manuales
Risicar
Procesos
Riesgo
Control
Manuals
Risicar
Processes
Risk
Ordóñez Parra, Janice
Evaluación de Control Interno bajo el Método Risicar: Caso servicios bancarios

Fundamental prop in a financial institution is the area of bank services key point of contact that the client has with theinstitution, during the first five minutes, it will depend on the official if it gains or loses a potential client, this way itis considered that all the processes that tend to offer the different products and services should be of quality, shouldexpire with the expectations and needs and there do not leave aside the excellence in the attention to the client which areestablished by the financial institutions of the country. The biggest interest in the present work is that it is a contributionand application guide by means of an effective tool of evaluation of the internal control called the method Risicar, with aview to deepening and prop improves the different processes inside a way financial institution in the field of bank serviceswith the potential risk of the bad attention, and other threatening factors like the wash of money, the notable risk in thevirtual banking and electronic channels, between others. The process initiates with the identification of the risks basedon the internal and external context this information it will help to generate the stage of the macro processes and latereach of the processes inside the area of bank services as they are: Opening of accounts, checkbooks, modification ofinformation, immobilized accounts, virtual banking and electronic channels, as soon as the evaluation of the risks wasgenerated realizes the presentation of results and interrelation of the proposed study, this way to obtain the biggest riskand in the same way the process that generates more risk in the field of bank services. With this information it is possibleto improve the procedures, to recommend the actions to take to answer to the detected bankruptcies and to give trainingto all the collaborators of the analyzed department.

Article

Ordóñez Parra, Janice

Ordóñez Parra, Janice

Ordóñez Parra, Janice

Evaluación de Control Interno bajo el Método Risicar: Caso servicios bancarios

Evaluación de Control Interno bajo el Método Risicar: Caso servicios bancarios

Evaluación de Control Interno bajo el Método Risicar: Caso servicios bancarios

Evaluación de Control Interno bajo el Método Risicar: Caso servicios bancarios

Evaluación de Control Interno bajo el Método Risicar: Caso servicios bancarios

evaluación de control interno bajo el método risicar: caso servicios bancarios

2017

https://dialnet.unirioja.es/servlet/oaiart?codigo=6297478

1709746761856188416

dialnet-ar-18-ART00012505202018-02-20Evaluación de Control Interno bajo el Método Risicar: Caso servicios bancariosOrdóñez Parra, JaniceControlManualesRisicarProcesosRiesgoControlManualsRisicarProcessesRiskFundamental prop in a financial institution is the area of bank services key point of contact that the client has with theinstitution, during the first five minutes, it will depend on the official if it gains or loses a potential client, this way itis considered that all the processes that tend to offer the different products and services should be of quality, shouldexpire with the expectations and needs and there do not leave aside the excellence in the attention to the client which areestablished by the financial institutions of the country. The biggest interest in the present work is that it is a contributionand application guide by means of an effective tool of evaluation of the internal control called the method Risicar, with aview to deepening and prop improves the different processes inside a way financial institution in the field of bank serviceswith the potential risk of the bad attention, and other threatening factors like the wash of money, the notable risk in thevirtual banking and electronic channels, between others. The process initiates with the identification of the risks basedon the internal and external context this information it will help to generate the stage of the macro processes and latereach of the processes inside the area of bank services as they are: Opening of accounts, checkbooks, modification ofinformation, immobilized accounts, virtual banking and electronic channels, as soon as the evaluation of the risks wasgenerated realizes the presentation of results and interrelation of the proposed study, this way to obtain the biggest riskand in the same way the process that generates more risk in the field of bank services. With this information it is possibleto improve the procedures, to recommend the actions to take to answer to the detected bankruptcies and to give trainingto all the collaborators of the analyzed department.Pilar fundamental en una institución financiera es el área de servicios bancarios punto clave de contacto que el clientetiene con la institución, durante los primeros cinco minutos, dependerá del funcionario si gana o pierde a un potencialcliente, de esta manera se considera que todos los procesos que tienden a brindar los diferentes productos y serviciossean de calidad, cumplan con las expectativas y necesidades sin dejar de lado la excelencia en la atención al cliente loscuales están establecidos por las instituciones financieras del país. El mayor interés en el presente trabajo es que sea unaporte y guía de aplicación mediante una eficaz herramienta de evaluación del control interno llamado el método Risicar,con miras a profundizar y mejorar los diferentes procesos dentro de una institución financiera de manera puntal en elárea de servicios bancarios con el riesgo potencial de la mala atención, y otros factores amenazantes como el lavado dedinero, el riesgo notable en la banca virtual y canales electrónicos, entre otros. El proceso inicia con la identificación delos riesgos en base al contexto interno y externo esta información ayudará a generar las tablas de los macroprocesos yposteriormente cada uno de los procesos dentro del área de servicios bancarios como son: Apertura de cuentas, chequeras,modificación de datos, cuentas inmovilizadas, banca virtual y canales electrónicos, una vez generada la valoración de losriesgos se realiza la presentación de resultados y correlación del estudio propuesto, para así obtener el mayor riesgo y deigual forma el proceso que genera más riesgo en el área de servicios bancarios. Con esta información se puede mejorar losprocedimientos, recomendar las acciones a tomar para responder a las falencias detectadas y dar capacitación a todos loscolaboradores del departamento analizado.2017text (article)application/pdfhttps://dialnet.unirioja.es/servlet/oaiart?codigo=6297478(Revista) ISSN 2588-087X(Revista) ISSN 2528-8008Killkana sociales: Revista de Investigación Científica, ISSN 2528-8008, Vol. 1, Nº. 2, 2017 (Ejemplar dedicado a: Revista Killkana Sociales), pags. 19-26spaLICENCIA DE USO: Los documentos a texto completo incluidos en Dialnet son de acceso libre y propiedad de sus autores y/o editores. Por tanto, cualquier acto de reproducción, distribución, comunicación pública y/o transformación total o parcial requiere el consentimiento expreso y escrito de aquéllos. Cualquier enlace al texto completo de estos documentos deberá hacerse a través de la URL oficial de éstos en Dialnet. Más información: https://dialnet.unirioja.es/info/derechosOAI | INTELLECTUAL PROPERTY RIGHTS STATEMENT: Full text documents hosted by Dialnet are protected by copyright and/or related rights. This digital object is accessible without charge, but its use is subject to the licensing conditions set by its authors or editors. Unless expressly stated otherwise in the licensing conditions, you are free to linking, browsing, printing and making a copy for your own personal purposes. All other acts of reproduction and communication to the public are subject to the licensing conditions expressed by editors and authors and require consent from them. Any link to this document should be made using its official URL in Dialnet. More info: https://dialnet.unirioja.es/info/derechosOAI