Evaluación de Control Interno bajo el Método Risicar: Caso servicios bancarios
Fundamental prop in a financial institution is the area of bank services key point of contact that the client has with theinstitution, during the first five minutes, it will depend on the official if it gains or loses a potential client, this way itis considered that all the processes that tend to offer...
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| Formatua: | Artikulua |
| Hizkuntza: | Gaztelania |
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2017
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| Sarrera elektronikoa: | https://dialnet.unirioja.es/servlet/oaiart?codigo=6297478 |
| Baliabidea: | Killkana sociales: Revista de Investigación Científica, ISSN 2528-8008, Vol. 1, Nº. 2, 2017 (Ejemplar dedicado a: Revista Killkana Sociales), pags. 19-26 |
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Fundamental prop in a financial institution is the area of bank services key point of contact that the client has with theinstitution, during the first five minutes, it will depend on the official if it gains or loses a potential client, this way itis considered that all the processes that tend to offer the different products and services should be of quality, shouldexpire with the expectations and needs and there do not leave aside the excellence in the attention to the client which areestablished by the financial institutions of the country. The biggest interest in the present work is that it is a contributionand application guide by means of an effective tool of evaluation of the internal control called the method Risicar, with aview to deepening and prop improves the different processes inside a way financial institution in the field of bank serviceswith the potential risk of the bad attention, and other threatening factors like the wash of money, the notable risk in thevirtual banking and electronic channels, between others. The process initiates with the identification of the risks basedon the internal and external context this information it will help to generate the stage of the macro processes and latereach of the processes inside the area of bank services as they are: Opening of accounts, checkbooks, modification ofinformation, immobilized accounts, virtual banking and electronic channels, as soon as the evaluation of the risks wasgenerated realizes the presentation of results and interrelation of the proposed study, this way to obtain the biggest riskand in the same way the process that generates more risk in the field of bank services. With this information it is possibleto improve the procedures, to recommend the actions to take to answer to the detected bankruptcies and to give trainingto all the collaborators of the analyzed department. |
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