Hacia modelos de gestión innovadores en la administración pública: el caso de la Empresa Pública de Correos Chile
Innovation has become increasingly relevant in the last years, as a framework for the implementation of quality management models suited to the nature of public organizations, which generate value. This article examines the case of Chile's Public Postal Service, analyzing its management modelin...
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Format: | Article |
Language: | Spanish |
Published: |
2012
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Online Access: | https://dialnet.unirioja.es/servlet/oaiart?codigo=5604776 |
Source: | Estado, gobierno, gestión pública: Revista Chilena de Administración Pública, ISSN 0717-6759, Nº. 19, 2012, pags. 139-171 |
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Summary: |
Innovation has become increasingly relevant in the last years, as a framework for the implementation of quality management models suited to the nature of public organizations, which generate value. This article examines the case of Chile's Public Postal Service, analyzing its management modelin light of the principal quality management models. The analysis focuses on five variables, through which the main elements of the Postal Service's quality management system are identified. |
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