Análisis situacional de control de la eficiencia operativa de una empresa
The company was founded in 1993, under the name of "TRAMACOEXPRESS CÍA. LTDA. "The company is dedicated to the transport of correspondence and light cargo.The present work originates in the necessity that exists in the company to improve the efficiency of each process of the management of...
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2017
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| Online Access: | https://dialnet.unirioja.es/servlet/oaiart?codigo=7983594 |
| Source: | RECIMUNDO: Revista Científica de la Investigación y el Conocimiento, ISSN 2588-073X, Vol. 1, Nº. 4, 2017, pags. 266-279 |
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RECIMUNDO: Revista Científica de la Investigación y el Conocimiento, ISSN 2588-073X, Vol. 1, Nº. 4, 2017, pags. 266-279
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| language |
Spanish
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| topic |
Manual de control
eficiencia operativa políticas de control Control manual operating efficiency control policies |
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Manual de control
eficiencia operativa políticas de control Control manual operating efficiency control policies Aguirre Pozo, Cindy Gabriela Análisis situacional de control de la eficiencia operativa de una empresa |
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The company was founded in 1993, under the name of "TRAMACOEXPRESS CÍA. LTDA. "The company is dedicated to the transport of correspondence and light cargo.The present work originates in the necessity that exists in the company to improve the efficiency of each process of the management of its operations, for this reason it will carry out a survey of processes to analyze the control risks in its different activities; to detect the current deficiencies in its operations, to finallyelaborate a proposal of internal control that allow the company to reach its objectives.After the study to the main areas it is proposed to apply the internal control policies described in this manual, to carry out trainings according to the current needs, to acquire or to create a system of customer service to channel their suggestions or claims and to satisfy the customer. In this way, the company will be able to improve its level of operational efficiency in order to achieve its goals.The manuals are a tool that serves as a guide for the processes that are developed in the company, to efficiently take advantage of the human, economic and material resources that it possesses and to face the competition that has become increasingly aggressive, for this reason Tramacoexpress welcomes this proposal, which will allow it to carry out an appropriate control for the benefit of clients, the establishment of internal controls will allow the effectiveness of each operation.
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| format |
Article
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| author |
Aguirre Pozo, Cindy Gabriela
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| author_facet |
Aguirre Pozo, Cindy Gabriela
|
| author_sort |
Aguirre Pozo, Cindy Gabriela
|
| title |
Análisis situacional de control de la eficiencia operativa de una empresa
|
| title_short |
Análisis situacional de control de la eficiencia operativa de una empresa
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| title_full |
Análisis situacional de control de la eficiencia operativa de una empresa
|
| title_fullStr |
Análisis situacional de control de la eficiencia operativa de una empresa
|
| title_full_unstemmed |
Análisis situacional de control de la eficiencia operativa de una empresa
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| title_sort |
análisis situacional de control de la eficiencia operativa de una empresa
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| publishDate |
2017
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| url |
https://dialnet.unirioja.es/servlet/oaiart?codigo=7983594
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1709754627262513152
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dialnet-ar-18-ART00014649412021-07-03Análisis situacional de control de la eficiencia operativa de una empresaAguirre Pozo, Cindy GabrielaManual de controleficiencia operativapolíticas de controlControl manualoperating efficiencycontrol policiesThe company was founded in 1993, under the name of "TRAMACOEXPRESS CÍA. LTDA. "The company is dedicated to the transport of correspondence and light cargo.The present work originates in the necessity that exists in the company to improve the efficiency of each process of the management of its operations, for this reason it will carry out a survey of processes to analyze the control risks in its different activities; to detect the current deficiencies in its operations, to finallyelaborate a proposal of internal control that allow the company to reach its objectives.After the study to the main areas it is proposed to apply the internal control policies described in this manual, to carry out trainings according to the current needs, to acquire or to create a system of customer service to channel their suggestions or claims and to satisfy the customer. In this way, the company will be able to improve its level of operational efficiency in order to achieve its goals.The manuals are a tool that serves as a guide for the processes that are developed in the company, to efficiently take advantage of the human, economic and material resources that it possesses and to face the competition that has become increasingly aggressive, for this reason Tramacoexpress welcomes this proposal, which will allow it to carry out an appropriate control for the benefit of clients, the establishment of internal controls will allow the effectiveness of each operation.La empresa se constituyó en el año de 1993, bajo la razón social de “TRAMACOEXPRESS CÍA. LTDA.” La compañía se dedica al servicio de transporte de correspondencia y carga liviana.El presente trabajo se origina en la necesidad que existe en la empresa de mejorar la eficiencia de cada proceso del manejo de sus operaciones, por esta razón realizare un levantamiento de procesos para analizar los riesgos de control en sus diferentes actividades; detectar las deficiencias actuales en sus operaciones, para finalmente elaborar una propuesta de control interno que le permitan a la empresa alcanzar sus objetivos.Después del estudio a las principales áreas se propone aplicar las políticas de control interno descritas en este manual, realizar capacitaciones acorde a las necesidades actuales, adquirir o crear un sistema de atención al cliente para canalizar sus sugerencias o reclamos y se logre satisfacer al cliente. De esta manera la empresa lograra mejorar su nivel de eficiencia operativa con el objetivo de cumplir sus metas.Los manuales son una herramienta que sirve como guía para los procesos que se desarrollan en la empresa, para aprovechar eficientemente los recursos humanos, económicos y materiales que posee y hacer frente a la competencia que se ha vuelto cada vez más agresiva, por esta razón Tramacoexpress acoge esta propuesta, que le permitirá llevar un idóneo control para el beneficio de clientes, la fijación de los controles internos permitirá lograr la efectividad de cada operación.2017text (article)application/pdfhttps://dialnet.unirioja.es/servlet/oaiart?codigo=7983594(Revista) ISSN 2588-073XRECIMUNDO: Revista Científica de la Investigación y el Conocimiento, ISSN 2588-073X, Vol. 1, Nº. 4, 2017, pags. 266-279spaLICENCIA DE USO: Los documentos a texto completo incluidos en Dialnet son de acceso libre y propiedad de sus autores y/o editores. Por tanto, cualquier acto de reproducción, distribución, comunicación pública y/o transformación total o parcial requiere el consentimiento expreso y escrito de aquéllos. Cualquier enlace al texto completo de estos documentos deberá hacerse a través de la URL oficial de éstos en Dialnet. Más información: https://dialnet.unirioja.es/info/derechosOAI | INTELLECTUAL PROPERTY RIGHTS STATEMENT: Full text documents hosted by Dialnet are protected by copyright and/or related rights. This digital object is accessible without charge, but its use is subject to the licensing conditions set by its authors or editors. Unless expressly stated otherwise in the licensing conditions, you are free to linking, browsing, printing and making a copy for your own personal purposes. All other acts of reproduction and communication to the public are subject to the licensing conditions expressed by editors and authors and require consent from them. Any link to this document should be made using its official URL in Dialnet. More info: https://dialnet.unirioja.es/info/derechosOAI
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