Análisis situacional de control de la eficiencia operativa de una empresa
The company was founded in 1993, under the name of "TRAMACOEXPRESS CÍA. LTDA. "The company is dedicated to the transport of correspondence and light cargo.The present work originates in the necessity that exists in the company to improve the efficiency of each process of the management of...
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| Formatua: | Artikulua |
| Hizkuntza: | Gaztelania |
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2017
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| Sarrera elektronikoa: | https://dialnet.unirioja.es/servlet/oaiart?codigo=7983594 |
| Baliabidea: | RECIMUNDO: Revista Científica de la Investigación y el Conocimiento, ISSN 2588-073X, Vol. 1, Nº. 4, 2017, pags. 266-279 |
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The company was founded in 1993, under the name of "TRAMACOEXPRESS CÍA. LTDA. "The company is dedicated to the transport of correspondence and light cargo.The present work originates in the necessity that exists in the company to improve the efficiency of each process of the management of its operations, for this reason it will carry out a survey of processes to analyze the control risks in its different activities; to detect the current deficiencies in its operations, to finallyelaborate a proposal of internal control that allow the company to reach its objectives.After the study to the main areas it is proposed to apply the internal control policies described in this manual, to carry out trainings according to the current needs, to acquire or to create a system of customer service to channel their suggestions or claims and to satisfy the customer. In this way, the company will be able to improve its level of operational efficiency in order to achieve its goals.The manuals are a tool that serves as a guide for the processes that are developed in the company, to efficiently take advantage of the human, economic and material resources that it possesses and to face the competition that has become increasingly aggressive, for this reason Tramacoexpress welcomes this proposal, which will allow it to carry out an appropriate control for the benefit of clients, the establishment of internal controls will allow the effectiveness of each operation. |
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