Conflict situations in the socio-health sphere of aged people
Detection and description of conflicts when assisting aged people in the socio-health sphere in Guipúzcoa’s province. This study is part of a larger research funded by the UPV/EHU dealing with old age conflicts and suggesting interventions based on mediation and conflict resolution. Semi-structured...
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2009
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| Online Access: | https://dialnet.unirioja.es/servlet/oaiart?codigo=5587082 |
| Source: | Journal of Conflictology, ISSN 2013-8857, Nº. 1, 2009, pags. 35-39 |
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Journal of Conflictology, ISSN 2013-8857, Nº. 1, 2009, pags. 35-39
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elderly
care facilities socio-health assistance |
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elderly
care facilities socio-health assistance Alzate Sáez de Heredia, Ramón Malla Mora, Raquel Godoy Magdaleno, Ana Isabel Conflict situations in the socio-health sphere of aged people |
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Detection and description of conflicts when assisting aged people in the socio-health sphere in Guipúzcoa’s province. This study is part of a larger research funded by the UPV/EHU dealing with old age conflicts and suggesting interventions based on mediation and conflict resolution. Semi-structured interviews were carried out upon 30 people related to old people assistance: 22 women and 8 men. The most frequent conflicts were: demand and resources are out of step, in those cases where the family has an essential role, and coexistence conflicts. The existence of negative stereotypes about the old age and the aging process interfere with conflicts, as well as the detected lack of knowledge concerning conflict dynamics and its resolutions. Old people, their relatives, and the technical personnel were the most implied parties, of which the last ones are the mainstays when dealing with conflicts. These conflicts management is conditioned upon the maintenance of the institutions’ everyday operation due to the characteristics of the population being treated, the scarcity of resources and its consequences, and the personalization of conflict (the aged people are involved in it and are the source of conflict).
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Article
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| author |
Alzate Sáez de Heredia, Ramón
Malla Mora, Raquel Godoy Magdaleno, Ana Isabel |
| author_facet |
Alzate Sáez de Heredia, Ramón
Malla Mora, Raquel Godoy Magdaleno, Ana Isabel |
| author_sort |
Alzate Sáez de Heredia, Ramón
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| title |
Conflict situations in the socio-health sphere of aged people
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| title_short |
Conflict situations in the socio-health sphere of aged people
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| title_full |
Conflict situations in the socio-health sphere of aged people
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| title_fullStr |
Conflict situations in the socio-health sphere of aged people
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Conflict situations in the socio-health sphere of aged people
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| title_sort |
conflict situations in the socio-health sphere of aged people
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| publishDate |
2009
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https://dialnet.unirioja.es/servlet/oaiart?codigo=5587082
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1709744188251176960
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dialnet-ar-18-ART00010062652016-09-03Conflict situations in the socio-health sphere of aged peopleAlzate Sáez de Heredia, RamónMalla Mora, RaquelGodoy Magdaleno, Ana Isabelelderlycare facilitiessocio-healthassistanceDetection and description of conflicts when assisting aged people in the socio-health sphere in Guipúzcoa’s province. This study is part of a larger research funded by the UPV/EHU dealing with old age conflicts and suggesting interventions based on mediation and conflict resolution. Semi-structured interviews were carried out upon 30 people related to old people assistance: 22 women and 8 men. The most frequent conflicts were: demand and resources are out of step, in those cases where the family has an essential role, and coexistence conflicts. The existence of negative stereotypes about the old age and the aging process interfere with conflicts, as well as the detected lack of knowledge concerning conflict dynamics and its resolutions. Old people, their relatives, and the technical personnel were the most implied parties, of which the last ones are the mainstays when dealing with conflicts. These conflicts management is conditioned upon the maintenance of the institutions’ everyday operation due to the characteristics of the population being treated, the scarcity of resources and its consequences, and the personalization of conflict (the aged people are involved in it and are the source of conflict).Detección y descripción de los conflictos en la asistencia a personas mayores en el ámbito socio-sanitario en la provincia de Guipúzcoa. Este estudio forma parte de una investigación más amplia, financiada por la UPV/EHU, que aborda los conflictos en la vejez y propone intervenciones basadas en mediación y resolución de conflictos. Se realizaron entrevistas semiestructuradas a 30 individuos relacionados con la asistencia a personas mayores, 22 mujeres y 8 varones. Los conflictos más habituales eran: desfase entre demanda y recursos, aquellos en que la familia juega un papel fundamental y conflictos de convivencia. La existencia de estereotipos negativos sobre la vejez y el envejecimiento interfieren en los conflictos, al igual que el desconocimiento detectado respecto a la dinámica de los conflictos y su resolución. Los ancianos, sus familiares y el personal técnico eran las partes de mayor implicación, siendo estos últimos un pilar fundamental en el tratamiento de la conflictividad. El manejo de estos conflictos están supeditados al mantenimiento del funcionamiento rutinario de las instituciones debido a las características de la población a las que se atiende, la escasez de recursos y sus consecuencias, y la personalización del conflicto (los ancianos son parte implicada y fuente del conflicto).2009text (article)application/pdfhttps://dialnet.unirioja.es/servlet/oaiart?codigo=5587082(Revista) ISSN 2013-8857Journal of Conflictology, ISSN 2013-8857, Nº. 1, 2009, pags. 35-39engLICENCIA DE USO: Los documentos a texto completo incluidos en Dialnet son de acceso libre y propiedad de sus autores y/o editores. Por tanto, cualquier acto de reproducción, distribución, comunicación pública y/o transformación total o parcial requiere el consentimiento expreso y escrito de aquéllos. Cualquier enlace al texto completo de estos documentos deberá hacerse a través de la URL oficial de éstos en Dialnet. Más información: https://dialnet.unirioja.es/info/derechosOAI | INTELLECTUAL PROPERTY RIGHTS STATEMENT: Full text documents hosted by Dialnet are protected by copyright and/or related rights. This digital object is accessible without charge, but its use is subject to the licensing conditions set by its authors or editors. Unless expressly stated otherwise in the licensing conditions, you are free to linking, browsing, printing and making a copy for your own personal purposes. All other acts of reproduction and communication to the public are subject to the licensing conditions expressed by editors and authors and require consent from them. Any link to this document should be made using its official URL in Dialnet. More info: https://dialnet.unirioja.es/info/derechosOAI
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