Criado Grande, J. I. (2007). Electronic Government Meets Quality Management. A Study of Citizen Charters for Electronic Public Services in Spain. Universidad de Chile: Instituto de Asuntos Públicos (INAP).
MLA aipamenaCriado Grande, Juan Ignacio. Electronic Government Meets Quality Management. A Study of Citizen Charters for Electronic Public Services in Spain. Universidad de Chile: Instituto de Asuntos Públicos (INAP), 2007.
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