Cita APA

Criado Grande, J. I. (2007). Electronic Government Meets Quality Management. A Study of Citizen Charters for Electronic Public Services in Spain. Universidad de Chile: Instituto de Asuntos Públicos (INAP).

Cita MLA

Criado Grande, Juan Ignacio. Electronic Government Meets Quality Management. A Study of Citizen Charters for Electronic Public Services in Spain. Universidad de Chile: Instituto de Asuntos Públicos (INAP), 2007.